Terms & Conditions
These terms and conditions apply to the use of the padelshack.com website. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Use of this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
The padelshack.com website is operated by: Stringers' World.
Our contact details are as follows:
Unit 3 Brantham Mill Industrial Estate,
Padelshack is a trading name of Stringers' World Limited (Registered in England and Wales).
Company Number: 05708432
VAT Number: GB 183 4447 92
1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only available to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2. Ordering From Us
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorization for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4 Force Majeure events are defined as those outside of reasonable control, including but not limited to:
- Strikes; lockouts; industrial action.
- Civil commotion; riot; invasion; threat of or active terrorist threat; war or preparation thereof.
- Natural disasters; fire; storm; epidemics.
- Impossibility of public or private transport (including rail, air, motor, and ship) and/or failure of delivery due to road closure.
- Acts, decrees, legislation, regulation or restrictions of any governing body.
Neither party shall be liable for any failure of or delay in the performance of its obligations for the period that such failure or delay is due to any Force Majeure event.
2.5 When an order is placed for delivery to any country outside of the United Kingdom, we will not be liable for any additional customs handling fees, duties and/or taxes incurred by the delivery of that order.
2.6 If the delivery of an order to any country outside of the United Kingdom is refused for any reason, we will not be liable for any customs handling fees, duties and/or taxes incurred by the attempted delivery of that order. All additional charges will be billed to the customer who placed the order.
3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically.
4.1 We use the following companies to deliver your orders, depending on destination, package size and package weight: Royal Mail; Interlink; TNT; DPD; UPS; DHL; Fedex. The method of shipment and any relevant tracking number will be confirmed once dispatched.
4.2 Courier deliveries (including Royal Mail international deliveries) will require a signature on delivery, so where possible please ensure you use an address at which someone will be available to provide this. If requested you may leave a note for a 'safe location' where the parcel may be left in your absence. This request is the responsibility of the customer, and we cannot be liable for any parcels that are lost or damaged as a result.
4.3 During the checkout process you may request for all items in one delivery, or for all items in stock at the time to be sent immediately. If the latter is chosen, your order will be split and all in-stock items will be dispatched as soon as possible. This service does not incur any additional postage charges. In some cases if you have chosen 'all items in one delivery' we may use our own discretion to part-dispatch your order, where the remaining item(s) are heavily delayed or discontinued. We make it a priority to contact the customer before this action is taken.
4.4 On rare occasions, it can occur that your parcel may be delayed, or lost, by the postal service/courier company. Any parcel sent using the basic/untracked RM24 or RM48 delivery service must be given 15 working days for delivery and cannot be claimed for as lost with Royal Mail; in choosing this delivery service you accept that we cannot be held liable for missing parcels and will not be expected to resend or refund the goods.
In the case where the parcel has been sent with Royal Mail International Signed For, we must adhere to their rules, which are as follows:
(a) mail sent within Europe (EU) must be given 20 working days from the date of dispatch.
(b) mail sent to Rest of World (ROW) must be given 25 working days from the date of dispatch.
After the period of time as stated has been passed, please contact us at email@example.com or by telephone to discuss what action can be taken.
Claims for lost International mail must be submitted to Royal Mail within 6 months of the item being posted, and for Inland mail within 8 months. Therefore any mail reported as lost after this time Stringers' World cannot be held liable for and will not be replaced or refunded.
4.5 Please be aware that if you are buying items to be delivered within Brazil (BR), delays are more likely to occur due to the strict customs process. As per the guideline set by the Brazilian postal service Correios, we must allow them 60 working days for delivery from the date the parcel arrives in Brazil. Once this time has passed and the parcel(s) have still not been delivered, please contact us as above.
4.6 When ordering overseas please take into account the restrictions on certain products which will not be accepted by overseas customs, and could therefore lead to the refusal and/or destruction of your parcel if sent. This includes the following products:
- Stencil ink
- Nutrition products (liquids, powders e.t.c)
- Leather grips
If items for which any restrictions apply are purchased from abroad, we will contact you to discuss your order.
4.7 The delivery estimates provided during the checkout process are guidelines based upon the regular delivery time for each service. For all services which are not guaranteed by the postal service/courier company, Stringers' World does not guarantee that these estimates will be exact.
4.8 Next working day delivery is available on all orders placed before 2.30pm for delivery within the UK (excluding Northern Ireland, Scottish Highlands and island deliveries). In the case where an ordered item is not in stock at the time the order is placed, it will not be possible for that item to be delivered on the next working day. Any remaining items in the order will be delivered in accordance with clause 4.3. Additionally, where an order includes a racket which requires stringing, we cannot guarantee that the order will be delivered on the next working day.
4.9 Free next working day delivery is offered on all orders over the value of £100 for delivery to any address within the UK. This discount will apply to any available next working day services, and will be automatically applied at checkout. The normal delivery charge will apply for any alternative express services (including before 9am, before 12pm and weekend delivery).
5. Cancellation and Returns Policy
5.1 If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 5.2 below.
5.2 You can return goods you have ordered from us for any reason (subject to clause 5.4) at any time if we are informed within 14 days of receipt - and the goods are received by us within 14 days of informing us - for a full refund or exchange. The goods MUST be returned in the same condition as they arrived with you, complete with all original packaging and with no evidence of use. Please print and complete our returns form, which is available here, to include within your package. The costs of returning goods to us shall be borne by you.
Always retain a proof of postage, in case the parcel is lost or damaged during its return. If you return your parcel and do not retain proof of postage, or use a form of delivery which is not guaranteed, then Stringers' World cannot accept responsibility for lost or damaged goods.
5.3 Upon receipt of the goods we will give you a full refund of the amount paid (in GBP) or an exchange credit as required. This total will exclude any additional postage/shipping costs paid, except in circumstances where we have sent an incorrect item, the goods have been received as damaged, or do not comply with clause 5.2.
Your refund will be issued within 14 days of receipt, and the money transferred using the same method as used in the original transaction.
5.4 The right to cancel or return goods, as referred to in clause 5.3 will not apply in the following circumstances: - in the event that the product has been used or to any products that we have made or customised specifically for you.
Stringers' World are not liable to replace or reimburse any string breakages that may occur on a racket which has been purchased as 'Factory Strung'.
For hygiene reasons we cannot accept returns of the following: underwear; sports drinks bottles; headwear.
The provisions of this clause 5.4 do not affect your statutory rights.
6.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 6.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
6.3 Subject to clause 6.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
6.4 Any rights not expressly granted in these terms are reserved.
7. Service Access
7.1 While we endeavor to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
7.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
8. Visitor Material and Conduct
8.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licenses and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
8.3 You may not misuse the Website (including, without limitation, by hacking).
8.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 8.2 or 8.3.
9. Links To and From Other Websites
9.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
9.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Stringers' World or Padel Shack logos;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Stringers' World trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 9.2 for breach of these terms and to take any action we deem appropriate.
9.3 You shall fully indemnify us for any loss or damage or any of our group companies that may suffer or incur as a result of your breach of clause 9.2.
10.1 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
10.2 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
10.3 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
11.1 While we endeavour to achieve a high level of customer satisfaction, on the occasion that you may need to make a complaint about the service you have received, please contact us at the following address: email@example.com. If you are unable to contact us via email please call us on +44 (0)1206 80 80 14 to speak to a member of our team.
11.2 The above email address will create a support ticket within our software, which we can use to communicate with you through, and resolve any issue(s) you may have. We aim to acknowledge your complaint within 5 working days, and to resolve our investigations as quickly as possible thereafter.
12.1 While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
12.2 The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
13.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
13.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
13.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
13.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
14. Governing Law and Jurisdiction
14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
14.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
15.4 In line with our trading terms for HEAD products, we are unable to directly or indirectly sell and send any HEAD products to an address outside of the EU or EFTA.